Last updated: September 23, 2026 · Effective: September 23, 2026
Jam ("Jam", "we", "us", "our") is a dance-fitness app operated by GetJam LLC. This policy explains exactly what data the Jam mobile app collects, why we collect it, who processes it on our behalf, how long we keep it, and the privacy rights you have — including the rights granted by U.S. state privacy laws such as the California Consumer Privacy Act (CCPA), as amended by the CPRA. We describe only what the app actually does.
We use a small number of service providers ("processors" / "service providers" under applicable law). They act only on our instructions and are contractually required to protect your data with safeguards at least as protective as those described here, and not to use it for their own purposes.
| Data | Why | Where it goes |
|---|---|---|
| Email address | To create and sign in to your account | Supabase |
| Account identifier (user ID) | To operate the app and to correlate crash reports | Supabase, Sentry |
| Profile details you enter (display name, username, avatar) | To show your profile and friends features | Supabase |
| Your activity in the app (classes completed, streaks, progress) | To track your progress and streaks | Supabase |
| Subscription status | To unlock member content in the app (payment itself is taken on our website by Stripe) | Supabase |
| Contacts (phone numbers) | Only if you tap "Import from my contacts": to find friends already on Jam | Supabase (matched against existing members) |
| Crash and error diagnostics | To detect and fix bugs | Sentry |
Sources. We collect this information directly from you (what you enter), automatically from your use of the app (activity, diagnostics), and — only with your explicit action — from your device's address book (contacts).
For transparency under the CCPA/CPRA, the table below maps what we collect to California's statutory categories, the business purpose, and who receives it. Categories not listed (e.g., precise geolocation, biometric data, government identifiers, financial account numbers, protected classifications) are not collected by the app.
| CCPA category | Examples we collect | Business purpose | Disclosed to (processors) |
|---|---|---|---|
| Identifiers | Email, account/user ID, username | Account creation, sign-in, operating the app | Supabase, Sentry (ID only) |
| Customer records | Display name, avatar | Profile and friends features | Supabase |
| Commercial information | Subscription status | Unlocking member content | Supabase, Stripe (on the web) |
| Internet / app activity | Classes completed, streaks, progress | Tracking your progress | Supabase |
| Contact lists | Contact phone numbers (on explicit import) | Finding friends already on Jam | Supabase |
| Diagnostics | Crash data, error-time session replay (masked) | Detecting and fixing bugs | Sentry |
We do not collect "sensitive personal information" as defined by California law (such as Social Security numbers, precise geolocation, account log-in combined with password/security answers used to access an account beyond what's needed to run the service, racial or ethnic origin, religious beliefs, health, sex life, or the contents of your messages). Because we do not use any data for purposes that would trigger it, there is no separate "Limit the Use of My Sensitive Personal Information" right to exercise here.
Importing contacts is optional and only happens when you explicitly tap "Import from my contacts". When you do, the app reads phone numbers from your address book and sends them to our backend solely to check which of your contacts already have a Jam account. We do not use your contacts for marketing, we do not sell or share them, and we do not disclose them to third parties other than our backend processor.
We use Sentry to capture crashes and error information. Session replay is only captured when an error occurs, and all text and images are masked. We do not send your email address to Sentry; crash data is associated only with your account identifier.
Subscriptions are purchased on our websites and processed by Stripe. The app itself does not collect payment information and contains no in-app purchase. Stripe handles your card data under its own privacy terms; we do not receive or store full card numbers.
| Data | Retention |
|---|---|
| Account, profile, activity, subscription status | Kept for as long as your account exists; deleted when you delete your account. |
| Contact phone numbers (on import) | Used to match friends at import time; not used for any other purpose and removed with your account on deletion. |
| Crash and diagnostic data (Sentry) | Retained by Sentry for a limited period under its default retention (typically up to 90 days), then deleted. |
You can permanently delete your account and all associated data at any time from inside the app: Profile → Settings → Account → "Delete my account". This erases your profile, progress, sessions, friend connections and your authentication record. Deletion is immediate and cannot be undone. This is also how you revoke your consent to our processing.
Depending on where you live, U.S. state privacy laws — including California (CCPA/CPRA), Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws — give you some or all of the following rights, to the extent those laws apply to us:
The fastest way to delete your data is in the app (Profile → Settings → Account → "Delete my account"). For any other request — access, correction, portability, or a question — email us at getjamllc@gmail.com with the subject "Privacy Request". We will verify your request using the email associated with your account, respond within the time frame required by applicable law (generally 45 days, extendable where permitted), and will not charge a fee for a reasonable request. You may use an authorized agent to submit a request on your behalf where the law allows; we may ask the agent for proof of authorization.
We do not sell or share personal information, so no opt-out is necessary. Where required, we honor opt-out preference signals such as the Global Privacy Control (GPC) as a valid request not to sell or share.
Jam is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided us personal information, contact us and we will delete it. We do not knowingly sell or share the personal information of anyone under 16.
Jam is operated from the United States, and your data is processed by our providers in the United States and other countries where they operate. By using the app you understand your information may be processed in the U.S.
If we change this policy, we will update the "Last updated" date above and post the new version at this URL. Material changes will be reflected here before they take effect.
GetJam LLC — getjamllc@gmail.com
For privacy requests, use the subject line "Privacy Request".